PFMS

 

Q1:	Why Agency does not appear while generating sanction?
	The Program Division (PD) User need to Map the Agency from Users>UserMapping.
Q2:	During Account Head Mapping Account Head …. is not appearing in the drop down?
	EDDG has not being uploaded by the PrAO in eLekha.
Q3:	Account Head …. is not appearing in the drop down while generating Sanction?
	Account head Mapping is not done by PrAO.
Q4:	Scheme Name ….…. is not appearing in the drop down?
	The Program Division (PD) User need to Map the Scheme from Users>UserMapping. s
Q5:	Account number of agency is not appearing while filling payee details?
	Account Details have not been added for tat Scheme by Agency. Contact Agency Admin or PD for the same.
Q6:	Which mode is to be selected for E-payment out of cheque, DD, RTGS and ECS modes while payee details?
	RTGS.
Q7:	If I have selected wrong DDO while preparing sanction, How can I correct the same ?
	The PD User can edit the Sanction from Sanction>Manage Sanction>Edit Sanction and select the correct DDO.
Q8:	How to cancel a sanction ?
	The PD User can cancel the Sanction from Sanction>Manage Sanction>Cancel Sanction & then approve the Cancelation from Manage Sanction.
Q9:	Sanction is not appearing in the DDO login ? What to do in this case ?
	Wrong DDO has been selected while generating the sanction. The PD can edit the Sanction and correct the DDO.
Q10:	How to remove wrong account head mapping ?
	The PrAO can remove the Account head mapping from Masters>Scheme>Account Head Mapping> For the Scheme select the "Major Head" and Click on "Delete" Mapping Button. Provided there should not be any sanction generated for this account head. If Sanction is already Created it needs to be cancelled
Q11:	How to create Ministry users ?
	At PFMS Homepage, under login, Click on "Register Sanction ID Generation Users" and complete the details on screen.
Q12:	Who approves PD/DDO/PAO and PrAO users ?
	PrAO approves PD/DDO/PAO users. PrAO user is approved by root user.

PFMS

 

Q1:	Can I make one payment for multiple beneficiary types ?
	No, You can only make payment for a single Beneficiary type at a time.
Q2:	System shows error message that Agency Bank account is not mapped with the component while making payment for purpose ………. How should I correct the same ?
	Contact Your agency Administrator to so that he/she can correct the component mapping from MYSCHEME>MANAGE> Select Scheme and edit "Agency account scheme component mapping".
Q3:	Beneficiaries Aadhaar based payment got rejected by bank, how can I make Account payment to beneficiaries ?
	First Priority is given to Aadhaar based payment, in case the Aadhaar based payment is rejected for the beneficiary, the Beneficiary is now automatically available only for Account Based Payment.
Q4:	How to know that PFMS is going to make Aadhaar based payment or Account based payment to the beneficiaries ?
	First Priority is given to Aadhaar based payment.
Q5:	We have uploaded beneficiaries with both Aadhaar Number and Account number details. We want to make account based payment to the beneficiaries as Aadhaar Numbers are not seeded with the accounts as yet. How to do this ?
	You cant, Skip Aadhaar Number and enter Account Number of the beneficiaries.
Q6:	I have uploaded the beneficiaries along with Center Share Payment amount but the amount is not showing in the initiate payment screen. What is the reason for the same ?
	Default amount for "Centre" Share in Payment Process Search Screen will override the values entered against each beneficiaries.
Q7:	When should we use Excel Upload Option for Initiating Payment to beneficiaries ?
	When you have a large number (more than 500) beneficiaries for payment and payment to beneficiaries is dissimilar and you can use default amount option for majority of the beneficiaries.
Q8:	From Where can I download Approved List of Beneficiaries for Payment using excel ?
	E-Payment>Download payment information File.
Q9:	My Purpose of Purpose for Payment is not visible. How to add them?
	You cant, Please Contact PFMS Project Cell at cpsmsproject[at]gmail[dot]com
Q10:	Where can I get my Unique Agency Code for renaming Payment file for upload ?
	Agency Code can be taken from first part of Transaction Reference Number or from Agency Profile of Agency Administrator.
Q11:	How can I add more beneficiaries to existing Voucher ?
	Beneficiaries can be added till the Voucher is not submitted for approval.
Q12:	Can I make payments to the same beneficiary again for same period?
	"By default No, however you can manually override the payment periodicity from Masters>Beneficiary Management> Manage Payment Status Due. You use Payment Periodicity to enable / disable payment Status for beneficiaries individually & in Bulk ".
Q13:	What is Payment Periodicity?
	Payment Periodicity is the duration of payment made to beneficiaries depending upon the Scheme.
Q14:	Where can I check whether payment is due for a beneficiary ?
	You use Payment Periodicity check whether payment is due for a beneficiary.
Q15:	Can I perform DBT transactions if my bank account is in Cooperative Bank ?
	Yes, provided the bank is listed in Home Page>User Support> Bank Account Validation Time.
Q16:	What are the guidelines for specifying payment period ? How the payment period is to be decided for JSY payments ?
	Payment period is decided as per respective scheme guidelines.
Q17:	Can we make payment for future period also ?
	You can make payment for current month end date.
Q18:	What is Scheme Specific ID ?
	Unique Identifier of External System like MCTS etc.
Q19:	In Step 2 of Initiate Payment, How the option 'Take Beneficiary From Earlier Paid List:' works. What is to be specified in this field ?
	You need to enter the "Voucher No." of an already paid list. The same beneficiaries that were paid earlier in earlier list will be available for payment in current payment period.
Q20:	In Step 2 of Initiate Payment, In the Search Beneficiary criteria, Can I mention multiple Aadhaar Numbers in the search field ?
	Yes, Enter Comma Separated Aadhaar Numbers in the search field.
Q21:	Payment to beneficiary based on Aadhaar Number has got rejected. How Can I initiate the account based payment to the beneficiary now ?
	You don’t need to do anything extra, Beneficiary is now automatically available only for Account Based Payment as it Aadhaar Based payment was rejected.
Q22:	Account based payment to the beneficiary has got rejected. How can I change the account number for a beneficiary ?
	Update the Account Number of the Beneficiary from Masters>Beneficiary Management>Manage Beneficiary. The new account number shall be sent for verification. After approval from Bank you can make Account Based payment on new Account Number.
Q23:	In Approve payment, "EPaymentUsingDigitalSignature" is missing. How to Add New Mode of payment for a Account ?
	Ask the Agency Administrator to Add the Channel from Menu Bank>Account Activation Epayment.
Q24:	While Approving payment, Error message comes 'Approval Failed'. Whom to contact for resolution of the issue ?
	Contact Project Cell at cpsmsproject[at]gmail[dot]com & along with Details.
Q25:	While Approving payment, Error message comes 'Debit and Credit Amount Mismatch'. Whom to contact for resolution of the issue ?
	Contact Project Cell at cpsmsproject[at]gmail[dot]com & along with Details.
Q26:	While approving payment, It has been noticed that some additional beneficiaries are coming. How to remove these beneficiaries from this transaction ?
	You cant remove additional beneficiaries while approving the Payment. Reject the Payment and ask the "Maker " to make a fresh voucher with correct list of beneficiaries.
Q27:	While approving payment, It has been noticed that wrong amount is being paid to the beneficiaries. How to correct the payment amount in this transaction ?
	You cant. Reject the Payment and ask the "Maker " to make Voucher with correct amount.

PFMS

Q1:	What Class of Signature are required for Use in PFMS ?
	PFMS Requires CLASS 2 or Class 3 Signatures.
Q2:	Who needs to use Digital Signatures ?
	(The signing authority on cheques and data approving authorities.) Agency Checker Type User Program Division Checker Type User Drawing and Disbursing Officer Pay and Account Officer (In Addition, AO/AAO can sign in case of Second Signatories).
Q3:	From Where Can I get Digital Signature ?
	You may visit NIC Website https://nicca.nic.in/ (There are state level offices/designated centres) NIC Certifying Authority (NICCA),National Informatics Centre, Department of Information Technology A Block CGO Complex Lodhi Road New Delhi 110 003.
Q4:	Where Can I Enroll my DSC in PFMS ?
	After Login from Masters> DSC Management> Enroll DSC.
Q5:	Can I De-Activate my DSC later on ?
	Yes, In Case of Transfer, Superannuation or any other reason you can Deactivate your DSC in PFMS.
Q6:	What are the prerequisites for using DSC on a Machine ?
	Java Patches and DSC Drivers. This vary for each Certifying Authority. For NICCA requirement refer to https://nicca.nic.in/html/datakey.html
Q7:	If we enroll DSC, can we still be able to use PPA mode ?
	Yes, you can still use Print Payment Advise Mode.
Q8:	Who can Digitally Sign the payment File?
	After the Sponsor Bank accepts and approves the sample DSC File, the signatory can sign the payment file.
Q9:	Where can I see my Digital Signature Details in PFMS ?
	From Bank>Account DSC Enrolment.
Q10:	Where can I view Signatories who can sign Payment File & their limits?
	Typically the Agency Administrator can set these from Bank>Signatory Configuration.
Q11:	What happens after I digitally Sign a Payment File ?
	The file is sent to the bank for payment. Bank authenticates the DSC of the Signatory & the file and processes the payment.
Q12:	What to Do if my DSC is lost, Damaged?
	Report to CA, Deactivate the old DSC in PFMS, get a replacement issued & re-enroll the new DSC in PFMS.
Q13:	Where can I get more details about use of DSC in PFMS ?
	Go to User Guide Section PFMS - Digital Signature Enrollment User Manual - Revised.
Q14:	What Is Digital Signature ?
	A Digital Signature Certificate, like hand written signature, establishes the identity of the sender filing the documents through internet which sender can not revoke or deny. A Digital Signature Certificate is not only a digital equivalent of a hand written signature it adds extra data electronically to any message or a document where it is used to make it more authentic and more secured. Digital Signature ensures that no tampering of data is done once the document has been digitally signed. A DSC is normally valid for 1 or 2 years, after which renewal is required.
Q15:	I already have a DSC that I am using for other applications, can I use my existing DSC in PFMS?
	Yes, only if it is issued from NIC.
Q16:	Can I use one DSC for multiple schemes ?
	Yes.
Q17:	Can one user enroll multiple DSC's and use them for different schemes ?
	Yes
Q18:	What to do if validity period of DSC gets over ?
	You may visit NIC Website https://nicca.nic.in/ and get it renewed. Typically processing charge need to be paid to renew/create the certificate on the same media.
Q19:	What is the process for approval of DSC enrollment requests?
	Typically the Agency Data Approver Enroll the DSC and links it to a Scheme & purpose in PFMS The Approving Authority (Agency ADM) Approves the DSC & its Usage Purpose. The Agency Administrator Enters the Account & Scheme Signatory Level & Identifies the Signatory & his/her Limits. The Identified Signatory Signs a sample DSC File in PFMS. This File is sent to Bank for Verification. After Approval from Bank, the Signatory can Digitally Sign File in PFMS.

PFMS

Q1:	What is new in New Common Beneficiary Data format.xls file?
	Earlier there was only Payment Amount, now you can enter Center Share Payment Amount, State Share Payment Amount for the beneficiary.
Q2:	We want to upload a type of beneficiary which does not exist in current list. Whom should we contact for addition of a new "beneficiary type" ?
	Contact Project Cell at cpsmsproject[at]gmail[dot]com
Q3:	Whether PFMS support Post Office accounts?
	Yes.
Q4:	We want to upload beneficiaries with Post office accounts. What should we enter in the Field "Bank name"?
	INDIA POST.
Q5:	How to know the IFSC code for Post office Branches ?
	From PFMS Home Page, Got to Menu Bank/Post office>Bank Branch Post Office Listing.
Q6:	How can I know whether Banks IFSCCode is registered in PFMS?
	From PFMS Home Page, Got to Menu Bank/Post office>Bank Branch Post Office Listing.
Q7:	What to Do when a system rejects the beneficiaries with error description Beneficiaries IFSCCode is not Valid?
	Edit with Correct IFSCCode otherwise remove the Beneficiary from Beneficiary Data Excel file so that Beneficiaries with correct data may be uploaded in PFMS.
Q8:	I have uploaded the beneficiary but Status of my beneficiary is "Not approved "from Bank. What could be the reason?
	"The individual beneficiary bank may not be integrated with Bank hence it is showing pending Approval from Bank. You may view the list of Banks integrated with PFMS from Home Page>User Support> Bank Account Validation Time ".
Q9:	Where can I view the uploaded beneficiary after Uploading beneficiaries Excel file ?
	Masters>Beneficiary Management>Edit Beneficiaries.
Q10:	Can I upload two files with same name but containing different beneficiary details ?
	No, if the file is successfully Processed. However you can edit, remove invalid beneficiaries from a file, add new beneficiaries in a file that is not successfully processed.
Q11:	What is Scheme Specific ID?
	Unique Identifier of External System like MCTS etc.
Q12:	Should I enter the amount in Center Share Amount or State Share Amount ? Do I need to enter the value in Total Payment Amount also ?
	No, the system automatically calculates Total Payment Amount.
Q13:	We have provided both Aadhaar Number and Bank Account details for beneficiaries. Whether PFMS will do the seeding of Aadhaar number with Bank Account ?
	No, PFMS does not carry out seeding of Aadhaar Number with Bank Account at NPCI.
Q14:	Can I change the details of beneficiary after Upload of excel file?
	Yes you can update any details of the Beneficiary Before approval from Bank.
Q15:	Can I Edit beneficiary Details after approval from Bank?
	Yes, However you cannot edit Beneficiary Type, bank details & the sex of the person. Any change will be sent to Bank for approval.
Q16:	In edit beneficiary, for last so many days, system is showing bank account status as status "sent to bank", what to do in this case ?
	"The individual beneficiary bank may not be integrated with Bank hence it is showing pending Approval from Bank. You may view the list of Banks integrated with PFMS from Home Page>User Support> Bank Account Validation Time ".
Q17:	Please let us know the average time taken by each bank for account validation so that we can advise our beneficiaries to open accounts in efficient banks ?
	"Click the hyperlink Home Page>User Support> Bank Account Validation Time ".
Q18:	Bank Rejected a Beneficiary Details, we have deleted the Beneficiary, now we need to import the same beneficiary again. How to do this?
	You cant in current functionality. Contact Project Cell at cpsmsproject[at]gmail[dot]com
Q19:	We have uploaded the beneficiaries with both Bank account details and Aadhaar Number and we will make Aadhaar based payment to the beneficiaries but PFMS is still showing status as 'Sent to Bank' in Edit beneficiary. Why is PFMS sending the details to banks for account validation when we are going to make Aadhaar based payment ?
	First Priority is given to Aadhaar based payment, in case the Aadhaar based payment is rejected for the beneficiary, the Beneficiary is now automatically available for Account Based Payment. Hence Account Number of Beneficiary is also validated.
Q20:	Can I update the beneficiary details in PFMS after importing it ? If Yes, Do I need to update the same details in MCTS also ?
	Yes. Further, you don’t need to Update Beneficiaries details in MCTS. PFMS sends updated Beneficiaries details to MCTS once payment is made to a Beneficiary.
Q21:	While importing beneficiary with MCTS ID ….., System display message that MCTS ID does not exists in PFMS. Whom should we contact ?
	It is possible that Beneficiary with MCTS ID was imported earlier and then deleted from PFMS. Once MCTS ID is deleted in PFMS that Beneficiary cannot be imported in PFMS. Contact Project Cell at cpsmsproject[at]gmail[dot]com with Beneficiary Details.
Q22:	We are not able to add 'Mother' type JSY beneficiaries using this option. What should we do ?
	You can add Beneficiaries using "Import Beneficiary Data" for Beneficiary type "Mother".
Q23:	When we upload beneficiaries through excel file, some beneficiaries become immediately available in the approval screen where as some become available after so many days ? Why is it so ?
	Beneficiaries having Accounts in Non Integrated Banks are visible immediately in approval Screen. Beneficiaries having account in Banks that are integrated with PFMS are sent for approval from Bank.
Q24:	For some cases, beneficiary name as per bank is appearing whereas for other cases 'NA' is mentioned. Why it is so ?
	"NA" Is Shown when the Bank has not Provided the Beneficiary Name and is "NOT AVAILABLE" is PFMS.
Q25:	Some of the details of beneficiary are not correct or are missing? What should I do ?
	Edit and update the Approved Beneficiary Details from Masters>Beneficiary Management>Manage Beneficiary.
Q26:	How to get the complete beneficiary list associated with my agency ?
	See report DBT01.

PFMS

 

Q1:	The Implementing Agency have a account with a bank that is not integrated with PFMS. How to make payments using this Account?
	You cant as the Bank is not integrated with PFMS. Suggest Agency to open account in a Bank Integrated with PFMS.
Q2:	Where Do I get list of Banks that are Integrated with PFMS ?
	" Click the link , You may view the list of Banks integrated with PFMS from Home Page>User Support> Bank Account Validation Time ".
Q3:	I have registered my agency from home page of PFMS. Who will approve my agency ? And How to know whether my agency has got approved or not ?
	Contact Project Cell at cpsmsproject[at]gmail[dot]com.
Q4:	Can I create multiple maker/checker users for my agency ?
	Yes.
Q5:	I have registered my agency for one scheme and Now I want to add one more schemes. What is the process for the same ?
	After login go to My Scheme>Register New Scheme.
Q6:	Can I register my agency with Account in India Post ?
	Yes.
Q7:	Can I use same bank account for multiple Schemes ?
	Yes, One Agency & Multiple Schemes Allowed.
Q8:	When I am trying to register agency, system display error related to Duplicate Bank Account ? How to deal with this situation ?
	"Search the existing Account Holder Details, on the Home page, Click on ""REGISTERING AGENCIES PLEASE CHECK HERE IF AGENCY IS ALREADY REGISTERED"" link using your Account Number".
Q9:	I have not received user name and password on my email. How to get the same ?
	Use the "Forget Password" Link on Home page to retrieve your login details.
Q10:	I have added new scheme and bank account details. Who will approve the same ?
	The PD Approves this.
Q11:	There is some spelling mistake in the name of agency. How to correct the same ?
	You cant, Maker of the Agency can edit the same.
Q12:	Can I change my agency details later on like Contact Number , Email etc. ?
	Yes, Agency Admin can updated details from Masters>Agency profile.
Q13:	How do I retrieve my password in case I lost my password?
	Use Forget Password Link on Home page, Log In Section. You can also get password by Unique Agency Code.
Q14:	In the Status, what does Pending Approval from PD means. What is PD? Etc. Whom to contact in this case ?
	Program Division (PD). The approval will be granted by the Central Ministry concerned who is releasing the funds to the state.
Q15:	How to rectify Agency Details, before approval in PFMS?
	The Agency Creator can update details from Agencies>Manage.
Q16:	All my scheme components are not reflecting while account registration. How to get them added?
	Agency Administrator can add same from My Schemes>Scheme Components.
Q17:	Can the agency be registered without Bank Account ?
	No.
Q18:	What is Unique Agency Code ? I forgot my unique agency code. How to retrieve the same ?
	Unique Agency Code is a system generated Code to uniquely Identify an agency. This is visible to Agency Administrator login in My Details>Agency Profile.
Q19:	Who will approve the Agency?
	The Principal Accounts Office of the concerned Ministry will approve the agency for incorporation into the database.
Q20:	Who is the contact person in Agency Registration?
	Contact person could be the (i) Head of organisations or (ii) Officer-in-charge of Finance/Accounts responsible for the scheme implementation in the Agency.
Q21:	How can a bank branch be searched in Agency Registration?
	(i) Select Bank name (ii) Go to Address bar, put the keyword like place or pin code in it (for example Khan Market, Delhi ) (iii) Press Search button (iv) Go to Branch – drop down menu▼ Bank branches will appear in drop down (v) Select the relevant branch..
Q22:	Whose bank details are required while registering Agencies?
	Details of the Bank account of the concerned agency (not of individual) where funds under the Plan Schemes are received.
Q23:	What is a hint question?
	You can put any Qlike creating an email id, my favourite food, etc. but remember the answer you type. The answer is supposed to remind you of the password.
Q24:	Agency does not appear while generating sanction. ?
	This will happen when while mapping the user the agency details have not been selected / added. (i) Go to user mapping again. Select the Contain option in agency name. Press search button and all the relevant agencies will appear, tick the relevant check box against the Agency name. (ii) Click on Add more button. (iii) Click “Save” button on top right.
Q25:	Functional head of account not appearing in sanction generation. ?
	Ask your Pr. Accounts Office to map the scheme with the concerned Head of Account.
Q26:	If user is transferred / changed then how does the detail of another user get updated?
	Go to change profile and click below the log out or change password on the left side of screen, then fill new user name, designation, e mail and phone number and submit. Each new user and his / her profile would have to be approved by your Pr. Accounts Office.
Q27:	Selection of type of Agency ?
	Selection is based on the legal status of the Agency. If agency is, (i) Registered with Registrar of Society → Registered Society. If sponsored by Government then it is of the Registered Societies (Autonomous Body, Government of India) type if not then it is Registered Society (NGO) Type. (ii) If Registered with Charity Commissioner then it is a “Trust” (iii) If Registered under Companies Act then it is Private Sector Company. Depending on the stake of Government (Central or State) it would be a Central Government PSU or State Government PSU. (iv) If agency is created by an Act of Parliament or State Legislative Assembly (SLA) then it is a statutory body. (v) If Registered outside Indian then it is an International Organisation. (vi) Individuals getting grant may register as Individual type.
Q28:	What is Unique Agency Code?
	Unique Agency Code is a Unique code for the Agency to be given at the time of registration.
Q29:	Who will decide about the Unique Agency Code?
	It is decided by the Agency itself at the time of registration. It can include number, characters & special characters etc. This can be a short form of the name of the Agency which can be easily remembered identified. E.g. AEPC can be the Unique Agency Code in the case of the agency "Apparel Export Promotion Council".
Q30:	Is this Unique Agency Code is useful in future?
	This Unique Agency Code is to be quoted while corresponding with the project cell of the Central Plan Scheme Monitoring System for easy searching / identification of the Agency.

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